Return Policy

At Materials Direct, we want you to be completely satisfied with your purchase. If you are not entirely happy with your items, please review our return policy below for all the information you need.

Eligibility for Returns

You can return most items within [Insert Return Period] days from the date of delivery, subject to the following conditions:

• The product must be unused and in resaleable condition.
• Items must be returned in their original packaging (if applicable).
• Certain products, such as custom-built orders, special request products, and perishable goods (e.g., certain insulation materials) are not eligible for return.
• All returned items will be inspected before a refund is issued.

How to Initiate a Return

To initiate a return, please follow these steps:

• Contact Us: Email our customer service team at [Insert Email Address] or call us at [Insert Phone Number] to notify us of your intent to return the product. Be sure to provide your order number, item details, and reason for return.
• Return Authorization: We will issue a Return Authorization Number along with the return instructions.
• Prepare the Return: Package the item securely and include the Return Authorization Number on the packaging. Please ensure the product is in original, unused condition.

Return Shipping

• Return Shipping Costs: You are responsible for the cost of return shipping unless the product is defective, damaged, or incorrect.
• Return Method: You may choose a carrier of your choice to return the product. We recommend using a trackable shipping service to ensure your return reaches us.
• Damaged Returns: If the product arrives damaged or defective, we will cover the return shipping cost. Please contact us within 7 days of receiving the item if this is the case.

Refunds and Processing

• Refund Timing: Once we receive and inspect your return, your refund will be processed to the original payment method within [X] business days.
• Restocking Fees: A restocking fee may be applied to items. You will be informed of this before completing the return.
• Condition of Returned Items: If the returned item is not in its original condition, is damaged, or is missing parts, we may deduct a portion of the refund to cover the loss in value.

Exchanges

• We do not process direct exchanges. If you wish to exchange a product, please return the item following the steps above and place a new order for the desired product.

Defective or Incorrect Items

• If the product is defective, damaged, or incorrectly delivered, we will provide a full refund or replacement.
• Please notify us within 7 days of receiving the incorrect or defective item. We will cover the return shipping costs for these cases.

Non-returnable Items

The following items are non-returnable:

• Custom-made products
• Items that have been used, installed, or modified
• Perishable goods (such as certain types of insulation materials)
• Gift cards, vouchers, or downloadable products